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Satisfaction Guarantee

We've always been committed to driving down costs so you have more to invest. That's why we have lowered our online listed equity commissions to US$0 and online options commissions are just US$0.65 per contract.¹

We also believe every investor deserves to work with a firm they can count on. At Schwab, our commitment to your satisfaction is backed by a guarantee. If for any reason you're not completely satisfied, we'll refund your eligible fee or commission related to your request and work with you to make things right.² You won’t find that kind of promise everywhere—but you will find it here.

Questions about the Satisfaction Guarantee²

We'll refund fees or commissions included in: 
The Charles Schwab Pricing Guide for Individual Investors

If for any reason you are not satisfied, we'll refund the previous quarter's program fee for Schwab Wealth Advisory™.

While the guarantee covers a wide range of fees and commissions, there are services to which it does not apply. These include accounts managed by investment advisors who are not affiliated with Schwab, such as Schwab Advisor Network®. The guarantee also does not apply to interest paid on margin loans.

If you have questions on whether the guarantee applies to any particular fee, please call a Schwab investment professional for assistance.

You can call a Schwab investment professional or, if you work with a Schwab Financial Consultant, you can contact your consultant. 

Refund requests must be received within 90 days of the date the fee was charged.

Funds will be credited to the account charged within approximately four weeks of a valid request.

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Have more questions? We're here to help.

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    New clients
    +44 203 795 2704 

    Existing clients 
    0808 234 6306 (freephone from the UK)
    1-800-362-1774 (in the US)

    Customer service hours
    10:30 pm Sunday to 6:00 am Saturday (UK Time)

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    Visit us

    Charles Schwab, UK., Limited
    33 Ludgate Hill
    London EC4M 7JN
    United Kingdom

    Office hours
    Monday-Friday, 9:00 am to 6:00 pm (UK Time)