Your satisfaction is guaranteed

We've always been committed to driving down costs so you have more to invest. That's why we have lowered our online listed equity commissions to US$0 and online options commissions are just US$0.65 per contract.¹

We also believe every investor deserves to work with a firm they can count on. At Schwab, our commitment to your satisfaction is backed by a guarantee. If for any reason you’re not completely satisfied, we’ll refund your eligible fee or commission and work with you to make things right.² You won’t find that kind of promise everywhere—but you will find it here.

Questions about the Satisfaction Guarantee²

What fees are covered by the guarantee?

We'll refund fees or commissions included in:
The Charles Schwab Pricing Guide for Individual Investors

If for any reason you are not satisfied, we'll refund the previous quarter's program fee for Schwab Private Client™.

Are any fees not covered by the guarantee?

While the guarantee covers a wide range of fees and commissions, there are services to which it does not apply. These include accounts managed by investment advisors who are not affiliated with Schwab, such as Schwab Advisor Network^®. The guarantee also does not apply to interest paid on margin loans.

If you have questions on whether the guarantee applies to any particular fee, please call a Schwab investment professional for assistance.

Who should I contact if I have questions or would like to request a refund?

You can call a Schwab investment professional or, if you work with a Schwab Financial Consultant, you can contact your consultant.

How long do I have to request a refund under the guarantee?

Refund requests must be received within 90 days of the date the fee was charged.

How long will it take to receive my refund?

Funds will be credited to the account charged within approximately four weeks of a valid request.

Start investing in the U.S. today.

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Have more questions? We're here to help.

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New clients
0800 917-1039 (UK)
+44 20 3795 2704 (outside the UK)

Existing clients
0808 234 6306 (UK)
1-800-362-1774 (in the US)

Customer service hours
10:30 pm Sunday to 6:00 am Saturday (UK Time)
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Charles Schwab, UK., Limited
33 Ludgate Hill
London EC4M 7JN
United Kingdom

Office hours
Monday-Friday, 9:00 am to 6:00 pm (UK Time)

$0 online listed equity trade commissions + Satisfaction Guarantee.

$0 online equity trade commissions + Satisfaction Guarantee.

Your satisfaction is guaranteed

Questions about the Satisfaction Guarantee²

Start investing in the U.S. today.

Have more questions? We're here to help.

Call

Email

Visit us

$0 online listed equity trade commissions + Satisfaction Guarantee.

$0 online equity trade commissions + Satisfaction Guarantee.

Your satisfaction is guaranteed

Questions about the Satisfaction Guarantee²

Start investing today

Start investing in the U.S. today.

Have more questions? We're here to help.

Call

Email

Visit us