Charles Schwab, U.K., Limited

Charles Schwab, U.K., Limited
Type here for Search

SchwabSafe®

 SchwabSafe is a collection of security measures designed to keep your personal and financial information safe online.

Check your accounts, use our research tools, invest and more at http://www.schwab.co.uk  — and do it all knowing that your identity, financial data, and transactions are protected by Schwab.

Our Commitment Your Role Need Help Now?
We're committed to keeping your personal and financial information safe online. To enhance your security: Security is a partnership Here is what you need to do: We're here to help with your security concerns:


SchwabSafe®
We guard against unauthorised account access
SchwabSafe protects your account information from unauthorised access.

We display your private information safely by:
  • Going beyond login ID for authentication - We use multiple layers and factors beyond login ID and password before allowing access to your account. If we suspect unauthorised account activity, we will ask for additional authentication before permitting access to your account.
  • Using advanced encryption technology - We use advanced technology, including 128 Bit Secure Sockets Layer (SSL3) encryption. This allows you to communicate more safely with http://www.schwab.co.uk  .
  • Using the highest level of secure certificates - We feature the highest level of Extended Validation (EV) certificate, technology that allows you to verify you are on http://www.schwab.co.uk  . Before logging in, look for the green web address bar at http://www.schwab.co.uk to verify our EV certificate, if using a browser that supports EV. When you see the green bar, know that you are protected by SchwabSafe.

    Image: Internet Explorer 7 Browser Address Bar
We monitor for unauthorised account activity around the clock by:
  • Scanning for suspicious behavior - We use pattern analysis and other advanced monitoring systems to detect suspicious account activity and deter unauthorised access. SchwabSafe fraud teams scrutinise activity on http://www.schwab.co.uk, looking for suspicious behaviour. This allows us to spot attempted intrusions and act on them quickly. 
 Return to Top

SchwabSafe®
We protect your information
SchwabSafe protects your personal information to guard against identity theft.

We keep your private information private by:
  • Not selling your information - You've entrusted us with your personal information, and we're committed to using it wisely as we perform the tasks you request. Simply put, we do not and will not sell your personal information to anyone, for any reason, at any time. Learn more about our privacy policy.
  • Using firewalls and encryption - We use firewalls and encryption technology to protect personal information on our computer systems.
We protect your information inside Schwab by:
  • Restricting who has access to your information - We take precautions to ensure that your account and personal information at Schwab are accessible only by employees who are authorised and monitored. To learn more, please see our privacy policy.
  • Training our employees about privacy and security - Schwab employees are extensively trained on handling private financial information, and are held to strict standards in keeping your information private.
Return to Top

 SchwabSafe®
Prevent unauthorised account access
Online security is a partnership. Here is what you need to do.

Make sure your information is current
  • Verify your contact information - If we suspect unauthorised account access we may need to contact you so make sure we have your most recent phone numbers and email address. To change your address or phone number, please submit signed, written instructions to one of the addresses below. Alternatively you may log in to your account and send a secure message to change your contact details by clicking on "Contact Us" and then on "Send A Message". You may be requested to submit additional information pursuant to an address change.
Standard Mailing Address:
Attn: International Operations
Charles Schwab & Co., Inc.
PO Box 982601
El Paso, TX 79998-2601
USA
Overnight Mailing Address:
Attn: International Operations
Charles Schwab & Co., Inc.
1945 Northwestern Drive
El Paso, TX 79912-1108
USA

For any questions, please call 00 800 0826-5001 (UK) or 0800 563123 (Switzerland).

Protect your computer from viruses and hackers
  • Update your computer - Older operating systems, browsers, and software may be more vulnerable to attack. Make sure you use the latest version of your computer's operating system, Internet browser, and software. Configure your computer's operating system and browser to receive updates automatically.
  • Activate your computer's firewall - Your computer's operating system should have a firewall—software that is designed to prevent unauthorised access to your computer by blocking suspicious people or websites. Make sure you have a firewall, it is turned on, and it is up-to-date. For a tutorial on how to turn on common operating system firewalls, go to the U.S.federal government's Onguard Online site at http://onguardonline.gov/tutorials/index.html.
  • Install anti-virus software - Anti-virus software can be set to scan your files and emails to detect an existing virus, and to update your computer regularly with new anti-virus information. Make sure your computer has anti-virus software, it is turned on, and your subscription is current. For more information or to obtain anti-virus software, please visit the U.S.federal government's Onguard Online site at http://www.onguardonline.gov/topics/computer-security.aspx.
  • Install anti-spyware software - Anti-spyware software helps protect your computer from malicious programs, usually installed without your consent, designed to monitor or control your computer use. Make sure your computer has anti-spyware software, it is turned on, and your subscription is current. For more information or to obtain anti-spyware software, please visit the U.S. federal government's Onguard Online site at http://www.onguardonline.gov/topics/spyware.aspx.
Use extra caution when logging in away from home
  • Be cautious using public computers - The best policy is to avoid using computers you do not trust. Some computers, even ones in legitimate business centers, may contain malicious software. If you must use a public or shared computer, once your session is complete, be certain to do the following before leaving the computer:
    1. Click the "Log Out" button on Schwab.com
    2. Clear the browser's cookies and clear the cached files from the browser, and
    3. Close the browser
  • Only use wireless networks you trust - Your information may be vulnerable when you log in on an unsecured wireless network, whether at home or in a public area. Some wireless networks in public areas reduce their security so it is easier for individuals to access and use these networks. Do not use a wireless network when you don't know or trust whoever is responsible for the network.
  • Be ready to answer a login question - We monitor your account to get a clear picture of your normal online activity at Schwab. If your behavior changes, we may ask you for additional authentication. We may do this by calling you or asking you for a Personal Identification Number (PIN).
Return to Top

 SchwabSafe®
Safeguard your information
Help us protect your personal information by taking these steps.

Keep your login ID and password confidential
  • Don't use sensitive information in your login ID - A login ID should not contain your Social Security Number, date of birth, account number, or other sensitive information. If your current login ID contains any of this information, change it here.
  • Create a unique password and do not share it - Your password should be unique and should not be the same as passwords you use on other websites. We recommend changing your password at least once every six months. Do not share your password; sharing your password with anyone - including family, friends, and third party websites - may invalidate your Schwab agreements.
  • Watch out for suspicious emails, pop ups, and links - Use caution when online and do not click on suspicious pop ups or links. Do not write your login ID, password, or personal financial information in an email. If you receive an email addressed from Schwab asking for a login ID, password, or personal financial information, contact 00 800 0826-5001 (UK) and 0800 56-3711 (Switzerland) immediately.
  • Be aware of copycat websites - Don't log in to Schwab unless you see one or more of the following indicators of security on your browser: a web address that begins with "https" instead of "http," a padlock icon, and/or a green web address bar. Click on the "VeriSign Secured" logo during login to verify the site. Copycat, or phishing sites, will try to mimic these indicators in an attempt to steal your information, so if anything about a website seems suspicious, call us at 00 800 0826-5001 (UK) and 0800 56-3711 (Switzerland).
When logging in, look for these indicators:
Internet Explorer 7:
Image: Internet Explorer 7 Browser Address Bar

Internet Explorer 6:

Address bar:
Image: Internet Explorer 6 Browser Address Bar

Bottom right of browser frame:
Image: Internet Explorer 6 Browser Location Bar

Firefox:
Image: Firefox 2 Browser Address Bar

Safari:
Image: Safari Browser Address Bar

Click on the VeriSign Secured logo to verify you are on Schwab.com


Reduce the risk of lost or stolen financial records
  • Review your statements - Read all statements thoroughly as soon as they arrive to make sure all transactions shown are ones that you made or authorised. If you suspect unauthorised transactions, contact Schwab at 00 800 0826-5001 (UK) and 0800 56-3711 (Switzerland).
  • Secure your confidential documents - Keep all your financial documents in a secure place, and be careful how you dispose of any documents with financial or other confidential information. Shred documents that have confidential financial or identification information about you before throwing them away.
Return to Top

 SchwabSafe®
 Schwab Safe traveling tips

Before you travel:
Update your contact information
  • If we suspect unauthorised account access we may need to contact you, and you can help by ensuring that we have your most recent phone numbers and email address. It is particularly important that we have your cell phone number on record, in case we need to reach you when you are traveling. To change your address or phone number, please submit signed, written instructions to one of the addresses below. Alternatively you may log in to your account and send a secure message to change your contact details by clicking on "Contact Us" and then on "Send A Message". You may be requested to submit additional information pursuant to an address change.
Standard Mailing Address:
Attn: International Operations
Charles Schwab & Co., Inc.
PO Box 982601
El Paso, TX 79998-2601
USA
Overnight Mailing Address:
Attn: International Operations
Charles Schwab & Co., Inc.
1945 Northwestern Drive
El Paso, TX 79912-1108
USA

For any questions, please call 00 800 0826-5001 (UK) or 0800 563123 (Switzerland).

Pack your laptop
  • If you have a laptop, bring it. Using your personal computer is usually more secure than a public one. Update your laptop's anti-virus, browser, and other software before leaving.
Away from home:
Make your login more secure
  • Memorize, rather than write down, your login ID and password. We may ask you for additional authentication when logging in. You can simplify this step by requesting a Personal Identification Number. Call us at 00 800 0826-5001 (UK) and 0800 56-3711 (Switzerland) to learn more or request a PIN.
  • Consider a token. You can make every login more secure by using a token, a small device that creates a six digit number that serves as an additional password every time you log in. A token, in essence, gives you a new password every time you log in. To order a token free of charge, call us at 00 800 0826-5001 (UK) and 0800 56-3711 (Switzerland).
Be aware of security when you're online
  • Remember to log out of http://www.schwab.co.uk  every time.
  • Report any email that says it's from Schwab and asks for personal financial information at 00 800 0826-5001 (UK) and 0800 56-3711 (Switzerland).
  • Avoid using unsecured wireless networks. These are networks you, and others, can access without a password.
If you suspect identity theft or unauthorised access to your account, it is important to act quickly.

Contact us first
  • Call 00 800 0826-5001 (UK) and 0800 56-3711 (Switzerland). Abroad? Call +1-602-355-7300.
If we confirm unauthorised activity, let the credit bureaus know.

  • Contact the fraud departments of each of the 3 main credit reference agencies in the UK:
    Agency Web address
    Equifax credit File Advice Centre http://www.equifax.co.uk/
    Experian Consumer Help Service http://www.uk.experian.com/
    CallCredit Consumer Services Team http://www.callcredit.co.uk/
  • Report the identity theft and request a "fraud alert." This ensures that you will be contacted before any new account is opened and/or an existing account is changed.
  • Request copies of credit reports. Review the reports carefully and identify any new accounts that may have been opened. Pay particular attention to the section of the report that lists "inquiries" from new companies. Contact these companies immediately and have them remove any pending or new accounts from their system. Note: credit bureaus must provide free copies of credit reports to victims of identity theft.
  • Contact the fraud departments of creditors to dispute unauthorised charges(e.g., credit card issuer, phone companies, utilities, banks, other lenders). Describe your identity theft problem and follow up with a letter.
  • File a report with your local police department. This may help when clearing your credit.
Other Resources to Learn More about Identity Theft:
www.actionfraud.police.uk/fraud_protection/identity_fraud - The UK national fraud and internet reporting centre.

www.fca.org.uk - The Financial Conduct Authority – UK Financial Services conduct regulator. Note: Go to "Consumers" and then to the "Scams" section.

Please note, these links are being provided as a service convenience. Schwab is not affiliated with any of these organizations and cannot guarantee their accuracy, effectiveness and/or completeness.

Return to Top

 SchwabSafe®

Any other questions? Find answers here.
Got a question about security or SchwabSafe? You'll find answers to common questions right here.

How can I tell if the http://www.schwab.co.uk  page I am on is secure?
Common signs that indicate an encrypted session are a padlock icon on your browser, a web address that starts with "https" instead of "http," and a green web address bar. Look for one or more of these signs when on http://www.schwab.co.uk. Also, click on the “VeriSign Secured” logo during login to verify a real Schwab site. Be aware that phishing sites will mimic these indicators so remember to exercise caution whenever you are online.

When logging in, look for these indicators:
Internet Explorer 7:
Image: Internet Explorer 7 Browser Address Bar

Internet Explorer 6:

Address bar:
Image: Internet Explorer 6 Browser Address Bar

Bottom right of browser frame:
Image: Internet Explorer 6 Browser Location Bar

Firefox:
Image: Firefox 2 Browser Address Bar

Safari:
Image: Safari Browser Address Bar

Click on the VeriSign Secured logo to verify you are on Schwab.com:



What is phishing?
Phishing is the act of trying to trick you into revealing confidential information. It usually takes the form of a spam email or fake website that asks you to input information.

How does Schwab use cookies?
We use cookies to store information about your online activity, not your private information. Learn how .

Will an email from Schwab ask for my personal financial information?
An email from Schwab will never ask you for your personal financial information. If you suspect an email is fraudulent, please contact us immediately at 00 800 0826-5001 (UK) and 0800 56-3711 (Switzerland).

Can I use my social security number as my http://www.schwab.co.uk login ID?
secure login ID should not contain any part of your Social Security number, birth date or other private information.

What format should my http://www.schwab.co.uk password take?
Your http://www.schwab.co.uk password should be a random combination of six to eight numbers and letters, with at least one number included between the first and last character. It should not be a significant sequence like your Social Security Number or birth date.

How often should I change my password?
We recommend changing your password often, at least once every six months.

Do I need to log out when I leave http://www.schwab.co.uk?
Yes. If you do not log out, another person with access to the computer could view your account information using the memory function in the browser.

How can I help protect my computer?
Simple security measures can help further your safety. Keeping your operating system and browser up to date, installing and updating anti-virus and anti-spyware software on your computer and using a firewall can help.

What should I do if I think I have been a victim of identity theft or fraud?
Contact Schwab immediately by calling 00 800 0826-5001 (UK) and 0800 56-3711 (Switzerland) .

What sort of special measures should I take before I travel?
For a complete list of security traveling tips, click here.

Does Schwab offer security tokens?
Yes. Request one free of charge at 00 800 0826-5001 (UK) and 0800 56-3711 (Switzerland).

How does Schwab use my private information?
Learn more about Schwab's privacy policy

Return to Top