Charles Schwab, U.K., Limited

Charles Schwab, U.K., Limited
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  1. Who we are
  2. What Information we collect about you
  3. How we use your information
  4. How we keep your information safe
  5. How we use cookies
  6. How long we store your information
  7. How to contact us
This Privacy Notice describes our information collection, processing and use practices in connection with the website concerning our customers in the UK.


Charles Schwab, U.K., Limited ("CSUK," "we," and "our") is located at 33 Ludgate Hill, London, EC4M 7JN, UK, and is the responsible data controller for Information collected, processed and used in connection with this website.


We collect, process and use information from you in order to meet legal requirements under UK financial services laws, fulfill our contractual obligations, establish and service your accounts, verify your identity and protect your assets and information. The information from you or from third-parties and other organizations (such as when confirming government issued identification, proof of residency, banking and financial statements) may be obtained in a number of ways, including (i) when you communicate with us (for example, when applying or registering for our services), (ii) if you order any of our products or services, (iii) if you enter into a competition or promotion, (iv) if you make payments or modify your account details, or (v) when you visit our websites (for example, by cookies and other browser-generated information).

We need the information we are requesting of you in order to provide services to you and meet our legal obligations as a financial services provider. If you do not wish to provide the information we are requesting, we may not be able to open an account for you or provide services to you. We may have to terminate our contract with you and close your account. We will ask you for contact and financial information in our account opening form and we will receive transaction and communication information when we provide services to you.

We may also acquire information about you from other sources such as credit bureaus, affiliates, or other companies in order to provide better service and appropriate product offers to you if you provided your prior consent to such information transfer or if permitted by applicable law.


We collect, process and use your information a) to administer, operate, maintain, and improve the website; b) to provide you with financial services, c) to provide information about service offerings to you and prospects, and d) to satisfy our compliance with applicable laws and regulations.
All Information will be clearly identified in your account application and in connection with consent for direct email marketing, analysis of marketing opportunities, improvement of services, and creation of new services offerings.

CSUK shares information with companies on a service related basis. These can be financial and nonfinancial companies such as companies with a Charles Schwab name, including financial companies such as Charles Schwab & Co., Inc. ("CS&Co."), Charles Schwab Bank, ThomasPartners, Inc., Windhaven Investment Management, Inc., Schwab Wealth Investment Advisory, Inc., and Charles Schwab Trust Company, as well as nonfinancial companies such as Schwab Performance Technologies and Schwab Compliance Technologies, Inc.

We provide all services in cooperation with our parent company, Charles Schwab Corporation in the United States, and we need our parent company's assistance for U.S. stock trades and other U.S.-related financial services. CS&Co. holds client assets and clears and settles on behalf of CSUK. When you open an account with CSUK, we transfer Information and account information to the United States, a country that is not recognized by the European Commission as ensuring an adequate level of data protection.


Schwab Safe describes security measures we have put in place to keep your personal information safe. These include technical and organizational measures against unauthorized access, improper use, alteration, unlawful or accidental destruction, and accidental loss. The Schwab Security Guarantee is our commitment to cover 100% of any losses in any of your Schwab accounts due to unauthorized activity. For more information please visit and


Cookies are used in order to better understand how applications and websites work and to optimize online and mobile experiences. Cookies facilitate this by allowing the party serving the cookie to analyze a website's performance, to identify certain users and remember their preferences, to better understand whether a computer or device (and probably its user) has visited a website previously and to serve personalized advertisements.

The term "cookies" in this context means cookies and similar device storage technologies, which are small amounts of data that are based on your internet activity and are stored as text files by your internet browser on the hard drive of your computer or other electronic mobile device.

CSUK uses cookies and gains your consent in the following ways: 

Analytical Cookie—this session cookie is used to collect information about how users of the website navigate around the various pages, links and content.

Analytical Marketing Cookie—this session cookie is used to collect information about how visitors who have landed on our website from our advertisements or banner advertising on other websites navigate around the various pages, links and content.

When we use a cookie for these purposes, the cookies only last the duration of the visit and we do not record any information that will uniquely identify you. The information is collated for statistical purposes from all visitors to the website to give us an overall picture of how users navigate around the website.

Security Cookies—these session cookies are used to enable and support our security features, and to help us detect malicious activity and violations of our User Agreement.

Session Cookies—these cookies are used to maintain your session and are strictly necessary.

Infrastructure Cookies—these session cookies are used to help with the functional elements of the site infrastructure (e.g. when a visitor enters a ticker symbol in the "Symbol Lookup" function, the cookie will help the website to provide the correct data in answer to the query).

For the cookies that are strictly necessary for the website to work you are agreeing to their use by continuing to browse this website. To the extent permitted by applicable law, there is no prior consent required and the only way to revoke your consent is to set your browser to refuse to accept or disable cookies, although this will impact your experience. You can also erase cookies that are already on your computer or mobile device. For more information about working with cookies, you should consult your user manual, FAQ, or "help" function of your specific browser and operating system software.


Under UK law, you may request an excerpt of the information stored about you and you enjoy rights to access, rectification, and erasure or blocking of information, a right to object to processing under certain circumstances, a right to information portability upon termination of the account, and right to withdraw consent. You can change communications preferences or exercise privacy rights by contacting us at 0800 917-1039 within the UK or +1-415-667-8400 from outside the UK. You also have a right to lodge a complaint with the UK Information Commissioner at +44 1625 545 745.


Schwab stores information as long as required to provide services, which is generally for the duration of the contract. After termination, Schwab retains information for another 2 years and then archives information for an additional 7 years, unless a special need arises to keep information longer (e.g., based on a customer or government request or in order to fulfill regulatory requirements).


We reserve the right to change this Privacy Notice at any time and in our sole discretion. If we do so, the new Privacy Notice will be posted here, along with its revision date, and all information collected following the posting of such changes will be subject to the new Privacy Notice. For the avoidance of doubt, to the extent that any handling of information is based on your consent, we will also seek your consent to any material changes to such information handling or to the processing of additional information or new processing measures. Absent such consent, we will continue handling such information in accordance with your previous consent. In the event that you disagree with changes to this Privacy Notice you may contact us at 00 800 0917-1039 within the UK or +1-415-667-8400 from outside the UK. We encourage you to check this Privacy Notice periodically.


Charles Schwab, U.K., Limited, 33 Ludgate Hill, London, EC4M 7JN, UK or a representative at 0800 917-1039.